This Privacy Policy explains how Jwala Services (OPC) Private Limited ("BAANI", "we", "us", or "our") collects, uses, and protects your information when you use the BAANI French speaking-practice platform at baaniapp.com (the "Service"). By using the Service, you agree to the practices described here.
The Service is operated by Jwala Services (OPC) Private Limited, a company registered in India, with its registered office at 401–413 Dynasty Business Park, A Wing, Plot 33, Marol Naka, Mumbai – 400059, Maharashtra, India. For privacy questions, contact speakwithbaani@gmail.com.
Information you provide:
Information created as you use BAANI:
Your voice / audio — important: We do not store recordings of your voice. When you speak, your audio is sent for transcription into text and then discarded. We keep only the resulting text, not the audio recording itself.
Note: some browsers perform speech-to-text using their own built-in services. Where your browser does this, your speech may be processed by your browser provider under their own privacy terms, which are outside our control.
We do not use your conversation content to train our own artificial-intelligence models. Conversations are processed only to deliver the Service, as described below.
To deliver the Service, your conversations are processed by trusted third-party providers acting on our behalf:
Each provider processes your information only to perform its function and under its own security and privacy commitments. We do not sell your personal information.
The Service is hosted on servers located in Singapore (via our hosting provider, Render). Some third-party providers process information in other countries. If you are located in India, your information may be processed and stored outside India. We take reasonable steps to ensure it is handled securely wherever processed.
Payments are processed by Razorpay. We do not collect or store your full card or bank details on our servers — these are handled directly by Razorpay under their own security standards and privacy policy.
BAANI may be used by students under the age of 18, including through partner institutes. Where a user is under 18, the Service should be used with the involvement and consent of a parent or legal guardian. Where students access BAANI through a partner institute, we expect the institute to have obtained appropriate parental or guardian consent as part of enrolling the student. If you believe a child has provided personal information without appropriate consent, contact speakwithbaani@gmail.com.
We keep your account information and practice history for as long as your account is active. If you close your account or ask us to delete your data, we will delete or anonymise your personal information, except where we are required to keep certain records by law.
Subject to applicable law, you may request to access, correct, or delete your personal information, or ask us to stop using it. Email speakwithbaani@gmail.com to make a request.
We use reasonable technical and organisational measures to protect your information, including password encryption and secure connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date. Continued use after changes take effect means you accept the updated policy.
Jwala Services (OPC) Private Limited
401–413 Dynasty Business Park, A Wing, Plot 33, Marol Naka, Mumbai – 400059, Maharashtra, India
Email: speakwithbaani@gmail.com
These Terms & Conditions ("Terms") govern your use of the BAANI French speaking-practice platform at baaniapp.com (the "Service"), operated by Jwala Services (OPC) Private Limited ("BAANI", "we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
BAANI provides AI-powered French speaking-practice through interactive conversations and automated feedback and assessment, as software for language-learning purposes. We may add, change, or remove features from time to time.
When using BAANI, you agree that you will not:
The Service is intended for your personal language-learning use. We may suspend or terminate accounts that breach these Terms.
The Service — including its content, curriculum, prompts, design, and software — is owned by Jwala Services (OPC) Private Limited or its licensors and is protected by law. We grant you a limited, personal, non-transferable right to use the Service for its intended purpose. You retain ownership of the content you create; by using the Service you allow us to process that content as needed to provide the Service and as described in our Privacy Policy.
Payments are processed by Razorpay. By subscribing, you authorise the applicable charge. You are responsible for any applicable taxes. Prices may change; any change applies to future payments, not to a period already paid for.
We aim to keep the Service available and working well, but we do not guarantee it will be uninterrupted or error-free. The Service depends on third-party providers, and availability may be affected by maintenance, technical issues, or factors outside our control. The Service and its assessments are provided for learning support on an "as is" and "as available" basis.
To the maximum extent permitted by law, BAANI will not be liable for any indirect, incidental, or consequential loss arising from your use of the Service. Our total liability in connection with the Service will not exceed the amount you paid us in the three months before the event giving rise to the claim.
You may stop using the Service at any time. We may suspend or end your access if you breach these Terms or if we stop offering the Service. On termination, your right to use the Service ends; sections that by nature should survive (such as intellectual property and limitation of liability) will continue to apply.
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, unless applicable law requires otherwise.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date. Continued use after changes take effect means you accept the updated Terms.
Jwala Services (OPC) Private Limited
401–413 Dynasty Business Park, A Wing, Plot 33, Marol Naka, Mumbai – 400059, Maharashtra, India
Email: speakwithbaani@gmail.com
This Refund & Cancellation Policy explains how subscription payments, renewals, and refunds work for the BAANI French speaking-practice platform at baaniapp.com, operated by Jwala Services (OPC) Private Limited ("BAANI", "we", "us", or "our"). It forms part of our Terms & Conditions.
BAANI is offered as a monthly subscription of ₹1,000 per month. Your subscription gives you access to the Service for the month you have paid for.
Your subscription does not renew automatically. We do not store your card details and do not charge you automatically. To continue using BAANI after your paid month ends, you simply make a new payment for the next month.
Because there is no automatic renewal, there is nothing you need to cancel. If you decide not to continue, you simply do not make the next month's payment. Your access continues until the end of the period you have already paid for, and then stops. For help or questions, email speakwithbaani@gmail.com.
Subscription payments are for access to the Service for the applicable month and are non-refundable, including for partial months or periods you did not use. Once a payment is made, it cannot be prorated or refunded on the basis that you stopped using the Service partway through the month. You keep access for the remainder of the month you have paid for.
If you were charged in error (for example, a duplicate payment or a technical fault on our side), contact speakwithbaani@gmail.com within 7 days of the charge. We will review genuine cases and, where a payment was clearly made in error, arrange a refund of that amount to your original payment method through Razorpay.
All payments and any approved refunds are processed securely through Razorpay. Refund timelines depend on Razorpay and your bank.
We may update this policy from time to time. When we do, we will revise the "Last updated" date.
Jwala Services (OPC) Private Limited
401–413 Dynasty Business Park, A Wing, Plot 33, Marol Naka, Mumbai – 400059, Maharashtra, India
Email: speakwithbaani@gmail.com
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